General Policies.
Project Service Payments
100% of retainer is collected at time of signing, unless noted otherwise in proposal. Payments in the form of check or bank transfer are accepted for project clients.
Cancellation Policy
Design services may not be cancelled once services have been scheduled.
Refund Policy
Deposits and retainers are non-refundable.
Return Policy
Products are considered special order per project and may not be returned. Project clients have items field verified very carefully by design team for their protection. If the design team has miscalculated, an exchange will be executed.
Shipping & Delivery
When products are proposed, the shipping calculations will be estimated on a per-project basis.
Privacy Policies.
Muller Design ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mullerdesignco.com (the "Website"). Please read this policy carefully. By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information in various ways, including:
a. Personal Information
When you visit our website, interact with us, submit a form, or make a purchase, we may collect personal information, such as:
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party payment providers)
Any other information you voluntarily provide
b. Non-Personal Information
We may automatically collect certain non-personal data, including:
Browser type and version
IP address
Pages visited and time spent on the Website
Referring website or source
Cookies and tracking technologies (see Section 5)
2. How We Use Your Information
We use the collected information for various purposes, including but not limited to:
Processing transactions and fulfilling orders
Providing customer support
Sending newsletters, promotions, and marketing communications (you may opt out anytime)
Improving our Website’s functionality and user experience
Detecting and preventing fraudulent activity
Complying with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share your information with:
Service Providers: Third-party vendors that assist us with payment processing, email marketing, website hosting, and analytics.
Legal Compliance: If required by law or in response to legal requests, we may disclose your information.
Business Transfers: If Muller Design undergoes a business transaction such as a merger or acquisition, your data may be part of the transferred assets.
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain Website features.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage you to read their policies before providing any personal information.
7. Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Opt-out of marketing communications
Restrict certain data processing activities
Withdraw consent where applicable to exercise these rights, please contact us at info@mullerdesign.com.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Muller Design
Website: mullerdesignco.com
Email: info@mullerdesign.com
By using our Website, you consent to this Privacy Policy.